Refund Policy

Refund Eligibility

We offer refunds for eligible returns as per our return policy. Items must be unused and in original condition.

Non-Refundable Items

• Custom or personalized orders.
• Items that are used, washed, or altered.
• Sale items (unless damaged/defective).

Refund Process

1. Contact us at rooprugs@gmail.com with your order details.
2. Share return tracking details after dispatch.
3. After item inspection, refund is approved.
4. Amount is credited to original payment source in 5-7 business days.

Refund Methods

• Razorpay (INR): Refund to original account/UPI/card.
• PayPal (USD): Refund to original PayPal account.

Late or Missing Refunds

If refund is not visible after 10 business days, contact your bank/payment provider first, then contact our support team.

Contact Us

Email: rooprugs@gmail.com
Phone: +91 9829659069, +91 8905396571
Address: Roop Riyaj Durry Udhyog, Main Pali Road (NH62), Jodhpur, Rajasthan, India - 342802